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Sales Support Specialist

Company Name:
DuPont
The Sales Support Specialist will serve as the liaison for all supply chain, customer service and support related services to customers, sales representatives, dealers and field sales personnel within an assigned area.
Provide high-level customer service on product supply support utilizing a "coaching culture" to an assigned area at Sales Provider level on deadlines, supply information, product reductions and pull-backs
Be the main contact on all supply related topics to the field sales in the assigned area. Proactively communicate on supply chain topics and successfully integrate changes with field sales.
Evaluate each POS and Customer contact through effective questioning and problem resolution skills to effectively and efficiently resolve issues presented
Promote Business Unit direction, best practices and or initiatives surrounding all aspects of Demand Plan, Supply, Invoice Integrity, Product Placement, Shipping and Returns
Actively support teammates to ensure a high level performance across the entire BU team and NAS team when requested
Performs tasks necessary to complete all designated sales support activities and maintains detailed knowledge of all sales programs to ensure timely and efficient customer service.
Detailed knowledge of DuPont Pioneer products, sales programs and sales systems to ensure high levels of customer service and productivity. Responsible for effectively managing treatments, package types, cuts and/or subs for all product lines prior to shipping within an assigned area. Work closely with our shipping teams. Lead and analyze logistic support to move and utilize shipped products within the assigned geography to meet the demands of the area/business unit.
Lead and proactively manage our Points of Sale last acre process/warehouse pooling locations. Plan and logistically coordinate deliveries to meet customer demands. Coach Sales Reps on utilizing inventory to minimize product returns. Provide high-level multi-tasking skills at all times. Actively work and support internal teammates to ensure a high level of performance across the entire Supply Chain Team while sharing ongoing process improvements.
Serve as a credit customer service representative, responding and resolving questions regarding program and processing questions, and quoting accurate payoff amounts.
Bachelor's degree in Business, preferred, Associates degree in business or related field with relevant experience can be substituted.
Two to three (2-3) years related experience in customer service and/or agriculture experience that includes high level leadership skills required.
Ability to learn specific product knowledge as it relates to the support of the Sales and customers. Strong computational skills including PC experience with multiple software applications: Excel, Word, ACCESS, PowerPoint, SAP. Strong
organizational skills including demonstrated ability to effectively organize and prioritize workload and manage in a multi-task environment. Strong communication skills (including telephone, e-mail and presentations skills) and ability to communicate accurate information. Demonstrated ability to effectively communicate with diverse groups of people with the ability to analyze and solve problems in an empowered, self-directed/managed work environment. Outstanding customer service skills. Demonstrated ability to recognize process improvement opportunities and effectively communicate, implement change.
Job: Supply Chain Management
Organization: Pioneer
Title: Sales Support Specialist
Location: Iowa-Johnston
Requisition ID: SUP00001359

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