Credit Analyst

Company Name:
Creates and maintains accurate customer records and reports required to successfully pursue collections both internally and through the legal system. Provide quality customer service to PHI Financial Services' and Pioneer's customers, Account Managers, Sales Representatives and Sales Support Specialists. Reviews and verifies accuracy of delinquent accounts and provides support under minimal supervision to the group. Prepares and sends loan/account information to third party collection agencies and attorneys. Receive and code agency and attorney billing statements for payment on a monthly basis.
Prepares and forwards all customer account documentation required or requested by attorneys, collection agencies and courts needed in legal action. Is a key position for inbound customer support calls based on call routing structure. Maintains updated collection information for applicable worksheets. Generates collection reports and correspondence as requested by Management and Credit Analysts to include affidavits, Satisfaction of Judgment letters and forms, Promissory Notes, Proof of Claims and confirmation letters. Initiates altered check and electronic funds transfer (ACH) to follow up by contacting customer and verifying information and adequate funds. Contacts appropriate Credit Analyst if further collection activity is required. Backup position for customer support calls.
Associates degree related to area or at least 3-5 years experience in related field.
Demonstrated computer skills
Good oral and written skills
Good problem solving skills
Strong teamwork skills
Ability to organize and prioritize work
Basic knowledge of legal collections
Job: Finance
Primary Location: North America-USA-Iowa-Johnston
Organization: Pioneer
Education Level: Associate''s Degree/College Diploma ( 13 years)
Job Posting: Apr 4, 2014, 10:52:36 AM
Schedule: Full-time
Employee Status: Regular
Job Type: Entry Level
Req ID: FIN00001960

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