Customer Support Representative
Sunrise Systems, Inc Sunrise Systems, Inc Johnston, IA Johnston, IA Full-time Contract Full-time Contract $18 - $19 an hour $18 - $19 an hour 1 hour ago 1 hour ago 1 hour ago Company Overview:
Sunrise System Inc.
is currently looking to hire for a Job title role in City, State with one of our leading Engineering clients.
Job Title:
Customer Support Representative Duration:
36 Months Location:
Johnston, IA 50131 (Hybrid) Pay rate:
$18 to $19/hr This is the tentative pay rate depending on your experience and skills.
Specific Position Requirements Support the Client's E-Commerce Contact Center Take inbound calls from Client's Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on Shop.
Deere.
com.
Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings.
Approximately 15-20 calls/day Contact Center is open from 7 am - 7 pm CST, Monday - Friday Four shifts available that rotate within the 12-hour operation:
o 7:
00 am - 3:
30 pm o 8:
00 am - 4:
30 pm o 9:
00 am - 5:
30 pm o 10:
30 am - 7:
00 pm Call volumes start to slow down after 5 pm Hybrid schedule includes a minimum of 2 days onsite (Client Financial) / 3 days offsite (at home) o Tuesdays are required onsite; with either Wed/Thurs as the preferred additional onsite day Training is approximately 2 weeks in length.
Week 1 is onsite at JDF (Johnston), focused on exposure to resources and company introduction.
Week 2 is hybrid, focused on Tier 1 training support and mentoring with senior reps.
Weeks 3 & 4 will consist of mentoring with senior reps.
Following week 4, the agent will begin taking calls and emails.
Takes approximately 3-4 months from the start date to reach full productivity.
Ideal candidates should have:
Call Center experience Efficient researching/troubleshooting skills Excellent written and verbal communication skills Speak with confidence.
Proficiency with Microsoft Office products Willing to work occasional overtime and holidays.
Solid work history and proven dependability Interviews will include behavioral-based questioning.
The candidate will be asked to share specific examples.
If interested, available in the job market or looking for a new role, please reach out to us at your earliest convenience to discuss the next steps.
Thank you.
Contact:
Geetha D V Associate Team Lead Desk:
(224) 242-9590 Email ID:
geetha.
v@sunrisesys.
com IND_EGNIT Job Types:
Full-time, Contract Salary:
$18.
00 - $19.
00 per hour Shift:
Morning shift Weekly day range:
Monday to Friday Work setting:
In-person
Experience:
Call center:
1 year (Required) Customer service:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Sunrise System Inc.
is currently looking to hire for a Job title role in City, State with one of our leading Engineering clients.
Job Title:
Customer Support Representative Duration:
36 Months Location:
Johnston, IA 50131 (Hybrid) Pay rate:
$18 to $19/hr This is the tentative pay rate depending on your experience and skills.
Specific Position Requirements Support the Client's E-Commerce Contact Center Take inbound calls from Client's Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on Shop.
Deere.
com.
Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings.
Approximately 15-20 calls/day Contact Center is open from 7 am - 7 pm CST, Monday - Friday Four shifts available that rotate within the 12-hour operation:
o 7:
00 am - 3:
30 pm o 8:
00 am - 4:
30 pm o 9:
00 am - 5:
30 pm o 10:
30 am - 7:
00 pm Call volumes start to slow down after 5 pm Hybrid schedule includes a minimum of 2 days onsite (Client Financial) / 3 days offsite (at home) o Tuesdays are required onsite; with either Wed/Thurs as the preferred additional onsite day Training is approximately 2 weeks in length.
Week 1 is onsite at JDF (Johnston), focused on exposure to resources and company introduction.
Week 2 is hybrid, focused on Tier 1 training support and mentoring with senior reps.
Weeks 3 & 4 will consist of mentoring with senior reps.
Following week 4, the agent will begin taking calls and emails.
Takes approximately 3-4 months from the start date to reach full productivity.
Ideal candidates should have:
Call Center experience Efficient researching/troubleshooting skills Excellent written and verbal communication skills Speak with confidence.
Proficiency with Microsoft Office products Willing to work occasional overtime and holidays.
Solid work history and proven dependability Interviews will include behavioral-based questioning.
The candidate will be asked to share specific examples.
If interested, available in the job market or looking for a new role, please reach out to us at your earliest convenience to discuss the next steps.
Thank you.
Contact:
Geetha D V Associate Team Lead Desk:
(224) 242-9590 Email ID:
geetha.
v@sunrisesys.
com IND_EGNIT Job Types:
Full-time, Contract Salary:
$18.
00 - $19.
00 per hour Shift:
Morning shift Weekly day range:
Monday to Friday Work setting:
In-person
Experience:
Call center:
1 year (Required) Customer service:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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